Frequently Asked Questions

Straight answers for your operation

Learn about shipping with PAJ, our motor carrier authority, equipment options and separate dispatch services for independent carriers.

PAJ provides dependable shipping solutions across North America, specialising in flatbed, hotshot and cargo van freight through its fleet of professional owner-operator drivers. Shipment acceptance depends on equipment suitability, capacity, route and applicable requirements.

Contact PAJ at info@pajsolutionsgroup.com or 301-412-6333, or use our contact form. Share pickup and delivery locations, cargo description, weight, dimensions and timing so our team can review your transportation needs.

No. The fixed 8% fee applies only to independent-carrier dispatch services under the Dispatch Service Agreement. Transportation rates are quoted separately based on the shipment, route, equipment and service requirements.

PAJ charges a fixed 8% of applicable gross freight revenue under the agreed Dispatch Service Agreement. We earn when your truck earns, with no setup fee or monthly subscription under the standard arrangement.

Yes. PAJ works with new owner-operators and can help with broker setup packets, certificates of insurance and the early steps involved in securing loads. New authorities may have fewer broker options at first, but we will search within the opportunities available to your operation.

Yes. PAJ dispatch support is available 24/7 to help address broker issues, layovers and time-sensitive problems that arise while you are on the road.

We review available broker credit and payment-history information before booking. If a payment issue arises, we help organize the documentation and follow up with the broker, although freight payment remains subject to the carrier's agreement with the broker or factoring company.

Yes. PAJ does not use forced dispatch. We present available options based on your preferences, and you decide which loads your operation accepts.

After delivery, send us the proof of delivery. We can help submit the invoice, rate confirmation and bill of lading to your factoring company or the broker according to your payment arrangement.

Yes. We consider round-trip opportunities, deadhead, destination and reload potential to help keep the truck positioned in productive freight areas.

Yes. With your authorization, PAJ can help complete and send broker setup packets and insurance certificates so your operation can get set up efficiently.

PAJ takes on freight search, broker communication, rate negotiation, coordination and administrative support so you can spend more time operating your truck. We aim to improve efficiency and pursue suitable rates, but no particular load, rate or income is guaranteed.

Not always. An in-house dispatcher can involve recruiting, payroll, workspace, systems and training. PAJ gives independent carriers access to an established freight-desk workflow without adding a full-time employee.

No. PAJ's standard service is offered without a long-term commitment or penalty for discontinuing service, subject to the terms of the signed Dispatch Service Agreement.

Start by completing the online carrier application with details about your operation, equipment, lanes and schedule. Next, review and sign the Dispatch Service Agreement. We then build your dispatch profile, search and evaluate freight, and present opportunities for your approval.

PAJ works with owner-operators operating under their own active authority. If you do not have your own authority, PAJ can also discuss access to operating authority and insurance at a competitive rate, subject to eligibility, documentation and a separate written agreement.

Yes. PAJ works with new drivers and carriers. Some brokers prefer authorities with six to twelve months of history, so options can be more limited at first, but we will search for suitable opportunities available to your operation.

A freight dispatcher handles coordination around your loads — sourcing, broker communication, rate negotiation and paperwork — while you operate the truck.

Yes. PAJ supports independent owner-operators and small carriers. Carriers with active authority should have the required insurance and documentation; operators without authority can ask about PAJ's competitive authority and insurance option.

Yes. We can discuss dispatch support for carriers operating multiple trucks and the workflow that best fits the operation.

Our transportation focus is flatbed, hotshot and cargo van freight. We also provide dispatch support for these equipment types and can discuss suitable equipment or material hauling based on operational capability.

No. Standard PAJ procedure requires carrier approval before booking.

8% of applicable gross freight revenue under the agreed Dispatch Service Agreement.

No setup fee and no monthly subscription. There is also no fee for loads you decline under the standard arrangement.

No. PAJ does not guarantee loads, rates, a particular number of loads or weekly income.

Yes, within the agreed dispatch relationship and the authority you provide.

The carrier receives freight payment according to the broker's payment arrangement. PAJ's dispatch fee is handled separately under the Dispatch Service Agreement.

Yes. The carrier retains control over which loads it accepts under the standard PAJ process.

Yes. PAJ is an FMCSA-licensed motor carrier with its own MC operating authority and USDOT number, providing transportation through professional owner-operator drivers. PAJ also offers separate dispatch services for independent carriers. These services do not constitute an offer of freight brokerage.

Move your freight. Support your operation.

Contact PAJ about dependable transportation across North America, or get a free setup for independent-carrier dispatch support.